Meaningful conversation is at the heart of communication. It is one of the most important life skills that we can develop. Success in the workplace in fact depends on the quality of our conversation. Whether we are managing projects, selling property, creating software or building websites, we cannot operate without sharing ideas. It is how we solve problems, cooperate within a team and create new opportunities for ourselves and others. Conversation helps us discover how others think and feel. And assists us in building relationships with clients, customers and colleagues. If you wish to be noticed in the workplace, begin by developing strong conversation skills. Here are a few tips.
1. LISTEN
Conversation involves both talking and listening. In other words without listening there is no conversation. Meaningful conversation relies more on the quality of the listening than the quality of the speaking. Good listening demonstrates a genuine interest in what the other person thinks and feels.
2. FOCUS
Be present both mentally and emotionally. Too often we are pre-occupied by other things e.g. that unfinished report, an impending deadline to fully engage in a conversation. Be open-minded and concentrate. Ensure that you avoid the tendency to make quick judgements whilst listening. This does not mean you have to necessarily agree with the speaker but that you acknowledge and understand their point of view. This can be hard work but the pay off is worth the effort.
3. EYE CONTACT AND BODY LANGUAGE
Maintaining eye contact whilst listening goes a long way towards building a connection with the speaker. It shows respect and a genuine interest. Keep your body language open and friendly so that you encourage the speaker to share ideas, opinions and feelings without fear. Use other non-verbal cues such as nodding and smiling to demonstrate that you are engaged and participating in the conversation.
4. ASK RELEVANT QUESTIONS
Meaningful conversation thrives when there is genuine listening and thoughtful speaking. Asking relevant questions gives the speaker the opportunity to display their thinking or opinion about an issue. The quality of your questions will build not block the conversation. When a conversation builds or moves forward, we gain further clarity and a shared experience.
5. BE CONSIDERATE
When engaged in conversation be considerate of your listener. Unfortunately, conversation often turns into a monologue of one person’s experiences and views. This can be exhausting for the listener. Be aware of the listener’s interest in the topic, potential time constraints and contribution to the conversation. Ensure it’s a two-way activity.