Our workplaces are a melting pot of cultures, accents and languages. Whilst there are enormous postives in the sharing of skills, expertise and knowledge, globalisation has brought about a few challenges in the key element critical to the success of all organisations- COMMUNICATION.
Whether we are treating patients, selling computers, managing projects or advising clients we are in the business of communication. We need to discuss issues, provide information, exchange ideas and share expertise. In other words, we need to be talking about things. Despite the advances in digital communication and our dependence on it, face-to-face communication is still as relevant as it always was.
There are a few simple strategies that can be utilised to maximise opportunities for individual growth within an organisation and to improve productivity and efficiency in the workplace:
1. VALUE THE POWER OF CONVERSATION.
Conversation is a social activity which people find easy to engage in. Small talk is non-threatening, comfortable and puts people at ease. Particularly for individuals for whom English is an additional language. Conversations with colleagues and clients can be a critical forum for achieving shared goals.
2. RECOGNISE THE IMPORTANCE OF LISTENING.
To listen without judgement and interruption is a skill which takes practice. Communication is a two-way street. Speaking and listening go hand-in-hand. Being present and alert in conversations, discussions and meetings conveys empathy and respect for others. And you learn.
3. BE APPROACHABLE.
Being friendly and easy to talk to encourages the sharing of ideas and experiences. It empowers team members to take responsibility without fear or intimidation. It motivates and brings out the best in them.
4. BE SHORT, SIMPLE AND SPECIFIC.
When giving instructions, summarising information for others or providing feedback, be clear in what you say so that others understand you. Use a tone of voice which is assertive but friendly and body language that is open and non-threatening.